Got a question?
You’re not the only one.
Whether it’s your first time visiting us or you’re a regular in the chair, here’s everything you might want to know (and a few things you didn’t realise you needed to).
FAQs
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You can book online anytime [insert booking link], or give us a call during business hours on (02) 9949 6009.
If you’re not sure what service you need, just call or DM — we’re happy to guide you.
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We require a $50 booking fee for all appointments.
If you cancel within 48 hours of your scheduled time, this fee is non-refundable. We totally understand that life happens — we just ask for as much notice as possible so we can offer your spot to someone else. -
Easy — as long as you let us know 48 hours in advance, we can move your appointment and transfer your booking fee to the new time. Just shoot us a message or reschedule via your confirmation email.
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We allow a small grace period, but if you’re running more than 15 minutes late, we may need to adjust or reschedule your appointment so we don’t run behind for other clients.
Give us a quick call if you’re unsure — we’ll always do our best to accommodate you.
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For most services, we recommend rebooking before you leave the salon to secure your ideal time. Here’s a quick guide:
Blondes & Colour: Every 6 – 8 weeks depending on your regrowth and tone preferences
Hair Extensions: Every 6 – 8 weeks for move-up and maintenance
Keratin Smoothing: Every 3 – 4 months depending on your hair texture and goals
Cuts & Styling: Every 6 – 10 weeks depending on your shape and desired length
Not sure what’s right for you? Just ask your stylist — they’ll give you a personalised recommendation.
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Yes — always. For big changes (like a colour correction, major chop, or first-time extensions), we recommend booking a 15-minute consultation ahead of time so we can chat about your options, quote accurately, and plan your service properly.
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Absolutely. If you’re wanting to combine colour, a cut, and a treatment — go for it. Just make sure you book them all when reserving online so we allow enough time in the chair.
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We genuinely want you to love it. If you’re not 100% happy, please get in touch within 7 days of your appointment so we can make it right. Your trust means everything to us.
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Yes — we stock a curated range of professional products including Kérastase, Colour Wow, and Olaplex. Your stylist can recommend the best options based on your hair needs (and budget).
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